Policies + Care
Our products are handmade, slight variation may occur. All wool textile products should be treated by spot cleaning and air dried. Placing textiles in a dryer or near a heater is not recommended.
All orders are processed and shipped Monday – Friday from 10am – 5pm.
Please allow 24 hours for your order to be processed and 1-2 business days for your order to ship.
Email firstname.lastname@example.org for international invoice: shipping is $25 to Canada, $35 Europe.
We stand behind the craftsmanship and detail in each product and we hope you love your new ILANO goods as much as we do! If you aren’t 100% satisfied, please initiate a return of any unused,unworn items within 14 days of the order date to qualify for a full refund. If a return is initiated after 14 days from the order date, a credit will be issued instead.
We only accept exchanges for the same item in a different color or size.
For all returns and exchanges, please email email@example.com to receive a prepaid shipping label.