Policies + Care

 

CARE

Our products are handmade, slight variation may occur. All wool textile products should be treated by spot cleaning and air dried. Placing textiles in a dryer or near a heater is not recommended.

DOMESTIC SHIPPING

All orders are processed and shipped Monday – Friday from 10am – 5pm.

Please allow 24 hours for your order to be processed and 1-2 business days for your order to ship.

INTERNATIONAL SHIPPING

Email hello@ilanodesign.com for international invoice: shipping is $25 to Canada, $35 Europe.

RETURNS

We stand behind the craftsmanship and detail in each product and we hope you love your new ILANO goods as much as we do!  If you aren’t 100% satisfied, please initiate a return of any unused,unworn items within 14 days of the order date to qualify for a full refund. If a return is initiated after 14 days from the order date, a credit will be issued instead.

We only accept exchanges for the same item in a different color or size.

For all returns and exchanges, please email hello@ilanodesign.com to receive a prepaid shipping label.