Policies + Care

CARE

+ Wool Textiles: Spot clean with a damp cloth. Wool must be dried immediately in a ventilated area. In no circumstance should wool be put in a drier or near a heater.
 

POLICIES

DOMESTIC SHIPMENTS

+All orders are processed and shipped Monday – Friday from 10am – 5pm.

+Please allow 24 hours for your order to be processed and 1-2 business days for your order to ship.

INTERNATIONAL SHIPMENTS

+ Please email roseli@ilanodesign.com for international Invoice: shipping is $25 to canada, $35 Europe and Australia.

+ There are no international returns, All international sales are Final. 

 

RETURNS

+ We stand behind the craftsmanship and detail in each product and we hope you love your new ILANO Goods as much as we do!  If you aren’t 100% satisfied, please initiate a return within 14 days of the order date to qualify for a full refund. If a return is initiated after 14 days from the order date, a credit will be issued instead.

+ We only accept exchanges for the same item in a different color or Size.

+For all returns, please email roseli@ilanodesign.com to receive shipping address information and return code.

+All items must be returned with all original tags and dustbag.

+You will be credited in full, minus all shipping charges.

+ We do not accept international returns, ILANO merchandise credit will be given for international shoppers.

 

PRIVACY

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates.